Terms & Conditions

Last updated: 02 November 2025
Applies to: Tempo Traveller & Luxury Urbania bookings via skyglidetravels.in, phone, WhatsApp, email, or partner channels.

Legal note (non-advisory): This document is a general template tailored for India. It is not legal advice. Please have your counsel review for compliance with applicable laws and permits in your operating states/UTs.

1) Definitions

• “Company”, “we”, “us”, “our”: Skyglide Travels (skyglidetravels.in).

• “Customer”, “you”, “your”: The person/organization booking the vehicle.

• “Vehicle”: Tempo Traveller or Luxury Urbania (and variants/seaters) supplied by us or our partners.

• “Duty/Trip”: Each booking period (local, outstation, one-way, round-trip).

• “Garage to garage (G2G)”: Kilometers and time counted from vehicle’s reporting garage to garage return.
  

2) Eligibility & KYC

• Minimum booking age: 18 years.

• Valid Government ID required (Aadhaar/Passport/Driving License/PAN).

• For corporate bookings, GST details and billing address must be shared in advance.
  

3) Booking Process & Confirmation

• Bookings are accepted via website, phone, WhatsApp, or email.

• Confirmation is issued only after receipt of the advance and we share a booking confirmation (mail/SMS/WhatsApp).

• We reserve the right to decline bookings at our discretion (full refund of any received advance if declined by us).
  

4) Payments, Taxes & Security Deposit

• Accepted modes: UPI, Net-Banking, Cards, Bank Transfer.

• GST is applicable as per law and will be shown on invoice.

• Tolls, State/Entry/Border taxes, Green tax, Parking, Ferries, and any permit fees are extra, unless explicitly included in a written package.

• A refundable security deposit may be required for specific routes/occasions. Deductions (if any) for damages, special cleaning, or unpaid extras will be adjusted before refund.

• Chargebacks without prior escalation/resolution may be contested with supporting logs (GPS/odometer/driver duty sheet).
  

5) Pricing, Kilometers & Duty Hours

• Unless otherwise stated, billing is G2G for both km and hours.

• Local duty: Typically 8–10 hours and a fixed km slab (e.g., 80/100 km); overtime billed per hour and excess km billed per km.

• Outstation: Minimum calendar day billing applies (commonly 250–300 km/day—your specific plan will specify).

• Night Charges/Driver Allowance: Applicable as per trip type, route, and timing. Driver bata/allowance is payable on multi-day/outstation trips.

• Waiting beyond grace period is chargeable. Delays due to customer are billable per the waiting/overtime rates.

• Seasonal/festive surcharges may apply.
  

6) Vehicle Type, Photos & Substitution

• We strive to provide the exact category and seat configuration booked.

• Images are indicative; upholstery, color, make/model year may vary.

• In rare cases (breakdown/operational constraints), a same or higher category substitute may be provided at no extra base cost. If only a lower category is available, suitable rate adjustment/refund will be offered. Unavailability leads to full refund of advance as sole remedy.
  

7) Seating, Luggage & Comfort

• Do not exceed seating capacity endorsed on the RC/permit.

• Luggage space is limited—especially on full-seater configurations. Oversized items must be disclosed at booking.

• AC performance may be limited in steep hills/traffic as per manufacturer and safety norms.

• No standing passengers allowed while the vehicle is in motion.
  

8) Driver Duty, Safety & Conduct

• Drivers are licensed, experienced and instructed to follow speed governors, traffic laws, and hill-area restrictions (where applicable, e.g., night-driving bans by local authorities).

• The driver must be allowed adequate rest on multi-day trips; for late-night or very early departures, please provide driver accommodation or agree a rest plan.

• Seat belts should be worn where provided.

• Smoking, alcohol, narcotics, and illegal items are strictly prohibited in the vehicle.

• Any behavior that risks safety empowers the driver to refuse continuation until the issue is resolved.
  

9) Route, Permits & Hill Regulations

• The driver will follow the shortest safe route unless a different route is requested/required.

• Permits (e.g., Rohtang, hill permissions), entry passes, and local sightseeing restrictions are subject to government rules and availability.

• We can assist in obtaining permits where possible; government fees and processing charges are extra.

• Weather, landslides, strikes, traffic diversions, and regulatory closures may impact the itinerary. We will adjust reasonably without liability for consequential losses.
  

10) Tolls, Parking, Taxes & Extras

• Unless your written package states “included,” tolls, parking, state entry/road taxes, municipal fees, ferry/ropeway, and similar charges are payable by the customer at actuals (or billed post-trip).

• Any hotel parking/valet or guest pickup charges are extra.
  

11) Pickup, Reporting & No-Show

• Reporting point & time are shared in your confirmation.

• A 15–30 minute operational window may be required for reporting (traffic/logistics).

• If you are unreachable for 30–60 minutes at start with the vehicle arrived, it may be treated as a no-show, and minimum charges will apply.
  

12) Changes, Extensions & Upgrades

• Changes to date/time/route/itinerary are subject to vehicle availability and rate revision.

• Extensions beyond scheduled duty attract overtime and extra km charges.

• Upgrades (e.g., larger seater/luxury trim) will reflect revised rates.
  

13) Cancellation & Refund Policy

(Unless your confirmation states a custom policy for peak season/special events)

• 48+ hours before start: Refund of advance minus 5% (processing).

• 24–48 hours: 50% of advance refundable.

• <24 hours / No-show: No refund of advance.

• If we cancel due to operational reasons: 100% refund of advance or free reschedule (subject to availability).

• Approved refunds are processed within 7–10 business days to the original payment method.
  

14) Damage, Cleaning & Losses

• Any intentional or negligent damage, interior vandalism, spillage, or excessive cleaning (vomit, food, confetti, mud, etc.) will be charged at actuals plus downtime.

• You are responsible for your personal belongings. The Company is not liable for loss/damage of items left in the vehicle.
  

15) Prohibited Use

• Transport of illegal goods, hazardous materials, arms/ammunition, or items restricted by law is strictly prohibited.

• The vehicle cannot be used for political rallies, processions, or any event requiring special permissions unless pre-approved with all permits in place.
  

16) Delays, Breakdowns & Force Majeure

• While we maintain our fleet diligently, mechanical failures can happen. We will strive for quick repair or replacement.

• Force Majeure (acts of God, weather, strikes, curfews, closures, traffic, accidents, riots, government actions) may affect schedules. In such cases, liability is limited to unused service refunds, if any; no consequential damages are payable.
  

17) Liability & Indemnity

• Our liability is limited to the amount paid for the affected service.

• You agree to indemnify and hold harmless the Company, its directors, employees, and partners from claims arising from your breach of these T&Cs, unlawful acts, or negligence.
  

18) Insurance

• Vehicles carry commercial motor insurance as per Indian law.

• Customer-owned personal travel insurance is recommended. Insurance does not cover your personal items.
  

19) Privacy & Communications

• We collect and process data per our Privacy Policy (link on website).

• By booking, you consent to receive transactional SMS/WhatsApp/emails/calls related to your trip, invoices, feedback, and limited promotions. You can opt-out of marketing anytime.
  

20) Intellectual Property & Website Use

• All content on skyglidetravels.in (brand, text, images, logos) is our property or used under license.

• You may not copy, scrape, or reuse content without written permission.
  

21) Complaints & Escalations

• For service issues, contact us within 48 hours of trip completion with your booking ID, description, and evidence (photos/videos if applicable).

• We aim for a fair resolution per our policies and logs (GPS/duty sheet/odometer).
  

22) Governing Law, Jurisdiction & Dispute Resolution

• These T&Cs are governed by the laws of India.

• Courts at Chandigarh shall have exclusive jurisdiction.

• Parties will first attempt an amicable resolution within 15 days before litigation.
  

23) Amendments

• We may update these T&Cs at any time. The version published on the website at booking time will apply to your trip.
  

24) Contact

• Skyglide Travels

• Website: skyglidetravels.in

• Phone/WhatsApp: +91-6393485727

• Email: contact@skyglidetravels.in
  

Annexure A – Common Extras (Illustrative; final as per your quote)

• Tolls/Parking/Entry/Green taxes: At actuals unless included.

• Driver Allowance (Bata): As per day/night/outstation policy.

• Local Duty (example): 8–10 hrs / 80–100 km; extra hour/km chargeable.

• Outstation Minimum (example): 250–300 km per day (G2G).

• Airport Pickup Grace: 45–60 min from STA; beyond billed as waiting.

• Hill Area Controls: Night movement subject to local bans; safety first.

• Festive Surcharge: May apply on long weekends/festivals/marriage season.
  

Quick customization options (tell me if you want any of these baked in):

• Exact km slabs, overtime & per-km rates, and driver allowance numbers.

• Peak-season (wedding/Diwali/Christmas–New Year) cancellation matrix.

• Corporate billing with GST/TDS language and credit terms.

• Child seats availability note and charges (if you provide them).

• Logo/brand formatting + a clean PDF/DOCX export for your legal page.