SkyglideTravels.in — Returns & Refunds Policy

Effective date: 2 November 2025 (IST)

1) Scope & Definitions

• Services covered: Hire of Tempo Traveller and Luxury Urbania (local, outstation, one-way/roundtrip, multi-day).

• Customer/You: The person in whose name the booking is made.

• Trip start time: Pick-up time confirmed in your voucher/WhatsApp/email.

• No-show: Driver reaches the confirmed pick-up point and waits ≥20 minutes (local) or ≥40 minutes (outstation) without commencement of travel.
  

2) Booking Confirmation & Payment

• Advance/Blocking amount: 20–30% (as quoted). Balance due before trip start unless otherwise agreed.

• Inclusions/Exclusions: Voucher lists inclusions (vehicle type, package km/hours) and exclusions (tolls, parking, interstate taxes, airport entry, hill/eco fees, driver night allowance, extra km/hour). Extras payable to driver or settled post-trip against invoice.
  

3) Free Cancellation Window

• Standard days: Free cancellation up to 24 hours before trip start; full advance refunded.

• Blocked/Peak dates: Free cancellation up to 72 hours before start (long weekends, festivals, wedding blocks; highlighted at quotation).
  

4) Cancellations Within 24 Hours (or 72 Hours on Blocked Dates)

• 6–24 hours before start: Refund of advance minus 25% of total trip value.

• 0–6 hours before start: Refund of advance minus 50% of total trip value.

• No-show at pick-up: Advance forfeited.
  

5) Customer-Requested Changes (Reschedules & Mods)

• Free once if requested ≥24 hours before start, subject to availability; fare difference may apply.

• Within 24 hours: Treated as cancellation + new booking, unless same-day pick-up time shifts by ≤2 hours and vehicle remains available.
  

6) En-Route Cancellations / Shortened Trips

• After the trip starts, unused km/hours are not refundable.
  

7) Operator-Initiated Cancellations & Service Issues

• If we must cancel before start (e.g., breakdown, driver illness, force majeure), choose:
  (a) 100% refund of advance, or (b) free reschedule, or (c) no-cost upgrade if available and accepted.

• Breakdown during trip: We’ll repair or replace promptly. If continuation isn’t reasonable, we’ll refund pro-rata for unused package and cover verified continuity cab costs up to the unused portion (receipts required).
  

8) Delays & Waiting

• Our delay ≥30 mins (non-force-majeure): Cancel with full advance refund, or continue and receive ₹300 (local) / ₹600 (outstation) credit.

• Customer delay: First 20 mins (local) or 40 mins (outstation) free; then waiting/extra-hour charges per voucher.
  

9) Documents & Conduct

• Carry required IDs/permits for inter-state travel. If boarding is denied due to missing documents or unsafe behavior (incl. intoxication), it’s treated as a no-show.
  

10) Refund Method & Timeline

• Method: Refunds go to the original payment method (UPI/card/net-banking).

• Timeline: We initiate within 24 hours of eligibility confirmation; banks/gateways typically credit within 3–7 business days. UTR/reference shared on request.
  

11) GST Invoices, Adjustments & Disputes

• GST invoice (if applicable) is issued post-trip or post-refund. Credit notes are issued for reversed portions.

• Disputes (km/hours): Resolved via calibrated meter/GPS logs and duty sheet. Raise within 48 hours after trip end.
  

12) Special Charges & Fair Use

• Cleaning/Damage: Actuals for excessive spillage/vomiting/interior damage; ₹800 minimum cleaning charge if applicable.

• Route changes/Detours: Charged at quoted extra km/hour rates; we’ll seek consent before exceeding package limits.

• Hill/remote/odd-hour surcharges may apply (disclosed upfront where known).
  

13) Force Majeure

• Weather, strikes, road closures, civil unrest, or government orders may affect service. We’ll try to reschedule or refund pro-rata; liability is limited to amounts paid for the affected service.
  

14) How to Cancel or Request a Refund

• Fastest: Reply in your booking WhatsApp thread with “Cancel & Refund” or call the hotline on your voucher.

• Share Booking ID, name, trip date/time, and reason. We’ll confirm eligibility and process per this policy.

  
  

Customer asks “how long for refund?”

We initiate within 24 hours after eligibility confirmation. Banks/gateways usually credit in 3–7 business days to your original payment method. We’ll share the UTR on request.

Early end / partial use

Once the trip starts, unused km/hours aren’t refundable. We can still optimize your route—reply AGENT if you’d like help.